Frequently Asked Questions
Who is Origin Beauty?
Origin Beauty is an inclusive beauty store serving the United States, with a curated range of skincare, makeup, hair care, nails, fragrance and grooming for every skin tone, undertone and hair type. We carry real, recognisable brands alongside clean and vegan picks, all priced in USD.
What makes Origin Beauty different?
We're built around inclusive beauty — real shades and formulas for every complexion and hair texture, not a one-size-fits-all edit. We curate trusted brands, clearly flag clean, vegan and cruelty-free options, and make it easy to shop by your skin tone, hair type or concern.
Is Origin Beauty for all skin tones?
Yes — inclusivity is the heart of what we do. We curate shades and formulas for fair to deep skin tones and warm, neutral and cool undertones, and our guides help you find your match.
Do you only sell beauty products?
Yes — we focus exclusively on beauty and personal care: skincare, makeup, hair, nails, fragrance, body and men's grooming, plus tools and accessories.
How do I place an order?
Add items to your cart and check out securely — no account required. You'll get an order confirmation by email, and tracking once your order ships.
Do I need an account to order?
No — you can check out as a guest. Creating an account just makes it easier to track orders and reorder favourites.
Can I change or cancel my order?
If your order hasn't shipped yet, email us at originbeauty.com@gmail.com as soon as possible and we'll do our best to update or cancel it.
How do I use a discount code?
Enter your code (for example GLOW10 for 10% off your first order) in the discount box at checkout and it will apply before payment.
Do you ship across the United States?
Yes — we ship across the US with tracked delivery. Most orders are dispatched within 1–3 business days, and delivery timeframes and any costs are shown at checkout and on our Shipping Policy page.
How long will delivery take?
Most orders are dispatched within 1–3 business days; total delivery time depends on the method chosen at checkout. See our Shipping Policy for current estimates. Every order ships with tracking.
How much does shipping cost?
Shipping options and any costs are calculated at checkout based on your order and address. See our Shipping Policy page for details.
Can I track my order?
Yes — every order ships with tracking, sent to you by email once dispatched. Can't find it? Email originbeauty.com@gmail.com and we'll resend it.
Do you ship internationally?
Origin Beauty serves customers across the United States with USD pricing. For availability outside the US, contact us at originbeauty.com@gmail.com.
What if my order arrives damaged?
We're sorry if that happens — email originbeauty.com@gmail.com with your order number and a photo within a few days of delivery and we'll make it right.
What is your returns policy?
If something isn't right, we're happy to help with a return or exchange in line with our Return & Refund Policy. Please email originbeauty.com@gmail.com before returning an item so we can guide you. Full details are on our Return & Refund Policy page.
How do I start a return?
Email originbeauty.com@gmail.com with your order number and the item you'd like to return, and we'll walk you through the next steps in line with our Return & Refund Policy.
Can I return opened beauty products?
For hygiene reasons, some opened cosmetics may not be returnable. Check our Return & Refund Policy for specifics, and contact us if you're unsure — we'll help where we can.
How long do refunds take?
Once a return is received and approved, refunds are issued to your original payment method. Processing times vary by bank — see our Return & Refund Policy.
What payment methods do you accept?
We accept major credit and debit cards and the secure payment options shown at checkout. All prices are in US dollars (USD).
Is checkout secure?
Yes — checkout is encrypted and processed through Shopify's secure, PCI-compliant system. We never see or store your full card details.
Do you offer buy-now-pay-later?
Any instalment options available (such as those shown at checkout) will appear as payment methods when you check out.
Are prices in USD?
Yes — all prices are shown and charged in US dollars (USD).
Are your products authentic?
Yes — we stock authentic beauty products from the brands listed. Each product page shows brand, shade, size and key formula details. Email us if you'd like confirmation before ordering.
Where do you get your products?
We curate from established beauty brands and suppliers, prioritising inclusive ranges and clearly flagging clean, vegan and cruelty-free options.
How do I know if a product suits me?
Each product page lists shade, ingredient and skin- or hair-type details. Our free tools — the Shade Finder, Skin Type Quiz and Routine Builder — help you choose, or email us for a personal recommendation.
Do products list full ingredients?
Product pages include key ingredient and formula details. If you need a full ingredient list for a specific item before buying, email originbeauty.com@gmail.com.
How do I find my foundation shade?
Use our free Shade & Undertone Finder, or read the Inclusive Foundation Shade & Undertone Guide. Match your depth to your skin tone and the shade's undertone to yours, swatching on the jawline in daylight.
What's the difference between skin tone and undertone?
Skin tone is how light or deep your skin is; undertone is the hue beneath it (cool, warm or neutral). Matching both gives the most seamless result.
Do you have makeup for deep skin tones?
Yes — we prioritise brands with extended depth ranges and pigment-rich colour that flatters deep and rich skin tones. See our guide to makeup for deep skin tones.
Do you carry products for textured, curly or coily hair?
Yes — we have a dedicated Curly & Coily Hair edit plus sulfate-free, colour-treated and scalp-care ranges. Shop Hair Care by your hair type and concern.
How do I build a skincare routine?
Try our free Skincare Routine Builder — pick your concerns and we'll suggest an ordered routine from cleanser to SPF, with product links. Our Ingredient Glossary explains each active.
Which ingredients shouldn't be mixed?
Strong exfoliating acids and retinol can over-irritate when layered, and vitamin C is often used in the morning with retinol at night. Introduce one active at a time and patch test — see our Ingredient Glossary.
Do I need SPF every day?
Daily SPF is the single most important skincare step, and it's especially important when using exfoliating acids, vitamin C or retinol. Shop our Sunscreen & SPF range.
Do you carry cruelty-free and vegan beauty?
Yes — we have a Clean & Vegan Beauty edit, and we flag cruelty-free and vegan options on the product page where the brand provides that information.
What does 'clean beauty' mean here?
We use it to describe products formulated without certain commonly-avoided ingredients, as indicated by the brand. Always check the product page and ingredient details for specifics.
Do you sell products for men?
Yes — our Men's Grooming range includes beard care, shaving, skincare and more, plus unisex products throughout the store.
Can these products treat skin or medical conditions?
Our products are cosmetics for everyday beauty and personal care — they are not intended to diagnose, treat, cure or prevent any medical condition. For a skin or health concern, please consult a qualified professional.
Are your products suitable for sensitive skin?
We have a Sensitive Skin edit with gentle, often fragrance-free formulas. Always check the ingredient list and patch test new products.
Do you offer gift options or sets?
We carry a range of beauty sets and bundles ideal for gifting. Browse by category, and contact us if you'd like a recommendation.
How do I contact Origin Beauty?
Email us any time at originbeauty.com@gmail.com — we're happy to help with product questions, shade matching, orders, shipping or returns, and we aim to reply quickly.
How do I create or access my account?
Use the account icon at the top of the site to create an account or sign in, where you can view orders and manage your details.
Do you have a newsletter?
Yes — subscribe from the footer to get new arrivals, inclusive shade drops, beauty tips and offers, plus 10% off with code GLOW10.
Is there a discount for new customers?
Yes — use code GLOW10 at checkout for 10% off your order.
Where are you based?
Origin Beauty is operated by a UK-registered business and serves customers across the United States, with pricing in USD. Company and contact details are on our Contact and Legal Notice pages.
My question isn't answered here — what do I do?
Email originbeauty.com@gmail.com and we'll get back to you. You can also explore our Beauty Guides for shade matching, ingredients and routines.
Still have a question? Email originbeauty.com@gmail.com or try our free Shade Finder, Skin Type Quiz and Routine Builder. 10% off with code GLOW10.